1. Introduction
1.1 Who operates NAIAQ
NAIAQ is operated by Shy Shell Techologies Limited, trading as NAIAQ, a company registered in Ireland under company number 815981, with its registered office at Unit 2, 2 Bridge Street, Athlone, WESTMEATH, N37 F1W4, Ireland.
These Terms and Conditions govern the use of the NAIAQ marketplace, website, dashboards, applications and related services, referred to in these Terms as “NAIAQ”, “we”, “our” or “us”. They apply to service providers, staff account users, customers, visitors and any other person who uses the platform.
NAIAQ is an online platform that enables customers to post job requests and service providers to offer, quote for, communicate about and manage services. By registering an account, posting a job, applying for a job, submitting a quote, using a dashboard, submitting a review or otherwise using NAIAQ, you agree to these Terms.
You should read these Terms carefully. If you do not agree to them, you must not use NAIAQ.
2. Marketplace Role and Independent Providers
2.1 NAIAQ is a platform
NAIAQ is a digital marketplace that helps customers and providers find each other, communicate, share job details, exchange quotes, manage job interactions and, where enabled, process platform-related payments or subscriptions.
NAIAQ is not a party to the separate service contract formed between a customer and a provider. NAIAQ does not itself perform the services requested by customers unless expressly stated in a separate written agreement.
2.2 Providers are independent businesses
Providers are independent businesses, sole traders, companies or authorised representatives of businesses. Providers are not NAIAQ employees, workers, agents, partners or representatives.
Providers decide which jobs they accept, what quotes they provide, how they perform their services, what tools or staff they use, and whether they are available for a customer’s requested time.
2.3 No employment relationship
Nothing in these Terms creates an employment, joint-employment, agency, franchise, partnership or joint venture relationship between NAIAQ and any provider, customer, staff account user or other platform user.
Providers are responsible for their own staff, subcontractors, tax, insurance, professional obligations, business operations and legal compliance.
2.4 Provider information shown on NAIAQ
Where a provider is shown on NAIAQ, the provider is responsible for the accuracy of its business identity, trading information, qualifications, insurance status, pricing, availability and service terms. NAIAQ may display information supplied by the provider but does not guarantee that all provider information is complete, current or independently verified unless expressly stated.
3. Accounts and User Responsibilities
3.1 Eligibility
You may only use NAIAQ if you are at least 18 years old and legally capable of entering into binding agreements. If you use NAIAQ on behalf of a business, you confirm that you have authority to bind that business to these Terms.
3.2 Accurate account information
You must provide accurate, complete and up-to-date information when creating an account or using NAIAQ. This includes names, contact details, business information, service categories, staff details, addresses, Eircodes, billing details and any other information requested by NAIAQ.
NAIAQ may request verification information where needed for security, fraud prevention, legal compliance, payment processing, provider approval or support investigations.
3.3 Account security
You are responsible for keeping your login details secure. You must not share your account with unauthorised users. If you believe your account has been accessed without permission, you must contact NAIAQ as soon as possible.
NAIAQ may offer or require additional security checks, such as email-code verification, passkeys, recovery codes or step-up verification, especially for staff accounts, admin accounts, billing actions, subscription changes, account changes or other sensitive actions. Users are responsible for keeping recovery codes, passkeys and authentication methods secure.
3.4 Staff accounts
Business providers may create staff accounts where this functionality is available. Staff accounts are linked to the provider business and must not be used as separate provider accounts. The provider business is responsible for staff account activity, permissions, job access, roster use and compliance with these Terms.
3.5 Customer responsibilities
Customers are responsible for providing accurate job details, including the service required, location, Eircode, access information, urgency, property type, photos, safety issues and any other relevant information. Inaccurate or incomplete details may affect quotes, response times, provider availability and the final cost of the job.
3.6 Provider responsibilities
Providers are responsible for quotes, work quality, arrival times, service standards, communications, licences, registrations, insurance, staff, subcontractors, tools, materials, taxes and compliance with all laws and professional obligations that apply to their services.
Providers are responsible for damage, loss, poor workmanship, injury, or other issues caused by their work, staff, subcontractors, tools, materials, vehicles, or conduct. Providers should hold suitable insurance, licences, registrations, training and permissions for the services they offer. NAIAQ may request evidence of insurance, licences, qualifications or business details where reasonably required.
Providers must not claim qualifications, coverage, licences, insurance, approvals or service availability that they do not genuinely hold.
4. Job Requests, Quotes and Service Contracts
4.1 Posting a job
Customers may post job requests through NAIAQ. A job request is not a guarantee that a provider will respond, quote, accept or complete the work.
4.2 Provider applications, questions and quotes
Providers may ask questions, apply for jobs, send quotes or communicate with customers through NAIAQ. A provider’s message or quote is provided by the provider, not by NAIAQ.
4.3 Contract between customer and provider
A service contract is formed directly between the customer and the provider when the customer accepts a provider’s quote, booking, offer or agreed work arrangement. NAIAQ is not responsible for the provider’s performance or the customer’s performance under that separate agreement.
4.4 Work quality and completion
Providers are responsible for completing work safely, lawfully and to the standard agreed with the customer. Customers should check the work and raise any issues with the provider promptly. Customers should document any issue with photos, messages, invoices or other evidence where possible.
4.5 Changes to job scope
If the scope of a job changes, the customer and provider should agree any new price, timing or terms before the additional work is carried out. NAIAQ is not responsible for off-platform promises or changes that are not recorded clearly between the parties.
4.6 Access, cancellation and wasted-time fees
Customers are responsible for ensuring safe access to the property at the agreed time. If a provider cannot access the property, if job details are materially inaccurate, or if the customer cancels after a provider has already prepared for or travelled to the job, the provider may charge reasonable cancellation, callout, or wasted-time fees where agreed in advance or where permitted by law.
Customers and providers should agree cancellation, callout, access and rescheduling terms clearly before work begins where those terms are relevant to the job.
4.7 Dedicated service flows and fixed-price services
NAIAQ may provide dedicated service flows, fixed-price service pages, managed request flows, or category-specific journeys for certain services, such as assembly, cleaning, property care, or other home services. Where additional terms, pricing rules, cancellation rules, scope rules, eligibility rules, or service-specific disclaimers apply, they will be shown on the relevant service page, request flow, checkout flow, dashboard, or written agreement.
If there is a conflict between these general Terms and clearly presented service-specific terms for a particular flow, the service-specific terms will apply for that service to the extent of the conflict.
4.8 Emergency and urgent situations
NAIAQ should not be used where there is an immediate risk to life, health, property, gas safety, electrical safety, flooding, fire, crime or another emergency requiring emergency services, statutory authorities, utility providers or qualified emergency professionals. In an emergency, users should contact the appropriate emergency service, utility provider, landlord, insurer or qualified emergency professional directly.
5. Payments, Fees and Provider Subscriptions
5.1 Provider plans
NAIAQ may offer free and paid provider plans. Paid plans may be billed monthly, yearly or on another billing cycle shown at checkout. Provider plan features, limits and prices may vary by provider type, such as sole trader or small business.
5.2 Stripe and third-party payment processing
Provider subscriptions and other payments may be processed by Stripe or another third-party payment provider. By starting a paid plan or making a payment, you agree to the payment terms shown at checkout and to the relevant payment provider’s terms.
5.3 Billing details
Providers must keep billing and payment details accurate and up to date. If payment fails, NAIAQ may restrict paid features, downgrade access, suspend the account or take other reasonable steps to collect amounts due.
5.4 Plan changes
Providers may be able to change plan tier or billing cycle through the provider dashboard. Upgrades, downgrades, monthly-to-yearly changes and other plan changes may result in immediate charges, prorated charges, delayed access changes or future billing changes, depending on the plan and payment provider rules displayed at the time.
5.5 Renewals, cancellations and refunds
Paid provider subscriptions renew automatically unless cancelled before the next billing date. Providers can cancel through the provider dashboard or support channels where available. Unless stated otherwise at checkout or required by law, subscription fees already paid are non-refundable and cancellation stops future renewal rather than refunding the current billing period.
If a provider downgrades or cancels a paid plan, access to paid features may continue until the end of the current billing period unless NAIAQ or the payment provider states otherwise during the plan-change flow.
5.6 Free plan limits
NAIAQ may apply limits to free provider plans, including limits on job applications, quotes, contact options, service listings or other features. Limits may reset according to the relevant billing or account period shown in the provider dashboard.
5.7 Customer-to-provider payments
Where NAIAQ enables customer-to-provider payment handling, the payment flow, release rules, refunds and disputes will be shown during the relevant booking or checkout process. Unless NAIAQ expressly states otherwise, the provider remains responsible for the service and the customer remains responsible for paying for services accepted or received.
5.8 Consumer cancellation rights
Where a customer purchases a service online through NAIAQ or through a provider using NAIAQ, statutory cancellation rights may apply. Some cancellation rights may be affected where the customer requests that a service starts during the cancellation period, where the service has already been fully performed, or where another legal exception applies. Any service-specific cancellation information will be shown during the relevant booking, request or checkout flow where required.
5.9 Taxes
Providers are responsible for their own tax, VAT, income reporting, business records and any obligations imposed by Revenue or other tax authorities. NAIAQ does not provide tax advice.
6. Reviews, Photos and User Content
6.1 User content
Users may submit content such as job descriptions, provider profiles, service listings, photos, portfolio items, review images, messages, replies, ratings and reviews. You are responsible for the content you submit.
6.2 Licence to use content
You retain ownership of your content, but you grant NAIAQ a non-exclusive, worldwide, royalty-free licence to host, store, display, reproduce and use that content as needed to operate, improve, promote and secure the platform.
6.3 Review rules
Reviews must be genuine, honest, relevant to a real provider interaction and written respectfully. Users must not post fake reviews, defamatory reviews, abusive language, discriminatory content, private information, threats or content unrelated to the service experience.
NAIAQ may remove, hide or moderate reviews that appear to breach these Terms, violate the law, contain personal data that should not be public, or create a safety or legal risk.
6.4 Provider replies
Providers may be able to reply publicly to reviews. Provider replies must remain professional and must not reveal private customer information or attempt to intimidate, shame or harass the customer.
6.5 Photos and uploads
Users must only upload photos and files they have the right to use. Uploaded images must not contain illegal content, unnecessary personal data, offensive content or images that violate another person’s rights.
6.6 Privacy and personal data
NAIAQ processes personal data in accordance with its Privacy Policy. The Privacy Policy explains what personal data NAIAQ collects, why it is used, who it may be shared with, how long it is kept, and what rights individuals have.
7. Platform Misuse and Account Suspension
7.1 Prohibited conduct
You must not use NAIAQ to:
- Provide false, misleading or fraudulent information.
- Impersonate another person or business.
- Post illegal, unsafe or abusive job requests or services.
- Harass, threaten, abuse or discriminate against another user.
- Upload malicious files, scripts or harmful content.
- Attempt to bypass security, payment, plan limits or account restrictions.
- Attempt to access accounts, dashboards, messages, jobs, provider data, customer data, admin areas, staff areas, API endpoints, storage buckets or Supabase functions that you are not authorised to access.
- Scrape, copy, reverse engineer or misuse platform data.
- Use NAIAQ in a way that damages the platform, users or NAIAQ’s reputation.
7.2 Suspension and termination
NAIAQ may suspend, restrict or terminate an account if we reasonably believe that the user has breached these Terms, misused the platform, failed to pay amounts due, created a safety risk, created a legal risk, submitted false information, abused reviews or attempted fraud.
NAIAQ may also restrict access while investigating a complaint, security issue, chargeback, payment failure or suspected misuse.
7.3 Effect of termination
Termination does not remove obligations that arose before termination, including payment obligations, tax responsibilities, customer-provider obligations, confidentiality obligations and liability for misuse.
8. Dispute Handling
8.1 Customer-provider disputes
If a dispute arises between a customer and a provider about work quality, price, attendance, damage, cancellation, communication or payment, the customer and provider should first try to resolve the issue directly and professionally.
8.2 NAIAQ support role
NAIAQ may help facilitate communication, request information, review platform records or suggest a practical resolution. NAIAQ’s involvement is informal and non-binding unless NAIAQ expressly agrees otherwise in writing.
8.3 No guarantee of outcome
NAIAQ does not guarantee that a dispute will be resolved and does not become responsible for a provider’s work or a customer’s payment obligations by helping with a dispute.
8.4 Legal rights
Nothing in these Terms removes any legal rights that cannot be excluded under Irish or EU law, including mandatory consumer rights. Customers and providers may seek independent legal advice or use relevant courts, regulators or alternative dispute-resolution options where applicable.
9. Limits of Liability and Indemnity
9.1 Platform provided as available
NAIAQ is provided on an “as available” basis. We aim to keep the platform reliable and secure, but we do not guarantee uninterrupted access, error-free operation, continuous availability of providers, continuous availability of customers, or that every feature will always be available.
9.2 No guarantee of provider services
NAIAQ does not guarantee provider availability, provider suitability, provider qualifications, response times, quote accuracy, service quality, job completion, customer suitability or customer payment unless expressly stated in a separate written agreement.
9.3 Excluded losses
To the fullest extent permitted by law, NAIAQ is not liable for indirect, incidental, special, consequential or punitive losses, loss of profit, loss of business, loss of data, reputational damage, property damage caused by a provider, personal injury caused by a provider, customer non-payment or disputes between users.
9.4 Liability cap
To the fullest extent permitted by law, NAIAQ’s total liability to any user for claims connected with the platform is limited to the greater of €100 or the amount paid by that user to NAIAQ in the 12 months before the event giving rise to the claim.
9.5 Non-excludable liability
Nothing in these Terms excludes or limits liability where it would be unlawful to do so, including liability for fraud, fraudulent misrepresentation, death or personal injury caused by negligence, or any mandatory consumer rights that cannot be excluded.
9.6 Indemnity
You agree to indemnify NAIAQ, its directors, employees, contractors and affiliates against claims, losses, liabilities, damages, costs and expenses arising from your breach of these Terms, misuse of the platform, unlawful conduct, user content, service work, customer-provider dispute, tax obligation or violation of another person’s rights.
10. Changes to These Terms
NAIAQ may update these Terms from time to time. Updated Terms will be posted on the platform with a new “Last updated” date. Continued use of NAIAQ after updated Terms are posted means you accept the updated Terms.
If a change materially affects paid provider subscriptions, NAIAQ will take reasonable steps to notify affected providers through the dashboard, email or another appropriate method.
11. General Provisions
11.1 Governing law
These Terms are governed by the laws of Ireland, subject to any mandatory consumer protection rights that apply in your country of residence.
11.2 Severability
If any part of these Terms is found to be invalid or unenforceable, the remaining parts will continue to apply.
11.3 No waiver
If NAIAQ does not enforce a right immediately, that does not mean NAIAQ waives the right to enforce it later.
11.4 Assignment
You may not transfer your rights or obligations under these Terms without NAIAQ’s written consent. NAIAQ may transfer its rights and obligations as part of a business transfer, restructuring, merger, acquisition or sale of assets.
11.5 Entire agreement
These Terms, together with any policies referenced by NAIAQ, form the agreement between you and NAIAQ about use of the platform. Separate agreements between customers and providers do not change NAIAQ’s rights or obligations unless NAIAQ expressly agrees in writing.
11.6 Contact
Questions about these Terms should be sent through the support or contact channels shown on the NAIAQ website or dashboard, or by contacting NAIAQ at support@naiaq.ie.
Website: https://naiaq.ie.