Do I need an account to post a job?

No. You can post a job without creating an account. You’ll receive a Job ID and confirmations by email.

How do I track my job?

Use your Job ID and email in the Track a job section. We’ll verify with a short code.

Is the Eircode required?

Yes. A valid Irish Eircode helps providers quote accurately and plan travel.

After a job, customers can leave reviews to help others choose providers confidently.

Do you charge customers a fee?

NAIAQ is designed to keep things transparent. Any costs will be shown clearly before you confirm anything.

Help & support

Answers, guidance, and a cleaner support flow.

Find answers for prospects, sole traders, and small businesses. Search the FAQs, filter by audience, or send a message if you need something more specific.

Track a job Become a provider

Need help with something specific?

Choose the route that fits you best. Providers are NAIAQ customers. Homeowners, tenants, and people looking for help are prospects.

Choose your path

Use this route for posting a job, tracking a request, browsing providers, or general help before becoming a provider.

Useful places to go next.

Browse providers

Compare providers and move without posting a job first.

Become a provider

Join the platform, list services, and build your profile.

Terms & Conditions

See how the platform works legally and operationally.

Understand data use, retention, and your rights.

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All FAQs

General and audience-specific questions, all in one list.

General

Basics about NAIAQ for everyone.

NAIAQ connects prospects with trusted tradespeople and cleaning providers with clearer profiles, cleaner browsing, and less hassle. For providers, it is also designed to become a practical business toolkit over time.

NAIAQ is building a verification flow for documents and business details where available. When verification is active, profiles will show clear badges so prospects can see what has been checked.

NAIAQ is a platform that helps customers and providers connect and manage service flows more clearly. The service agreement and work are between the prospect and the provider.

Prospects

Posting jobs, browsing providers, trust, safety, and getting help through the platform.

No. You can post a job without creating an account. You will receive a Job ID and confirmations by email.

Your Job ID is your reference for tracking updates and confirming that the request belongs to you. It keeps the process cleaner and helps reduce random or mismatched messages.

A valid Irish Eircode helps providers plan travel better and get to the right place faster.

Provider profiles are designed to show identity signals like services, pricing style, portfolio, reviews, and verification badges where available, so it does not feel like dealing with a mystery listing.

Yes. You can browse providers, compare profiles, and book directly depending on the features they have enabled.

After a job is completed, prospects can leave reviews. Reviews help strong providers stand out and make it easier for future prospects to choose with confidence.

Sole traders

For one-person businesses.

On Free you can create your profile, list services, and build a presence on the platform. Paid plans add stronger tools like portfolio, calendar booking management, and better presentation.

The model is designed to avoid making providers burn money on ad-style lead chasing. Pricing is based around subscriptions for tools and visibility rather than unclear lead fees.

Calendar booking management is designed for higher tiers so you can control availability, reduce back-and-forth, and keep customer scheduling cleaner.

Customers can browse and filter by service and location. A stronger profile with services, pricing, portfolio, and reviews improves conversion, and paid tools help you look more premium.

The highest tier is meant for running repeat customers and admin more cleanly, with features like invoicing, job history, customer approval collection, and stronger branded presence where available.

Small businesses

Team accounts, staff assignment, and admin tools.

Sole trader plans are for one-person operations. Small business plans are built for teams, with staff access, internal job assignment, and a shared business identity.

Staff sub-accounts sit under the main business account so you can assign jobs internally, control permissions, and keep the whole team under one brand.

Staff capacity depends on the plan. Higher tiers support larger teams, and if you need a larger setup, you can contact sales for something more custom.

Higher plans can include a stronger branded web presence depending on availability and rollout. The aim is to help small teams look more established without needing a fully separate setup immediately.

Invoicing is designed to run through integrated payment tooling so businesses can manage payments more cleanly. Any charges should be shown clearly rather than hidden inside the flow.